My Resume

My LinkedIn Profile: https://www.linkedin.com/in/darrenchen/

Darren Chen
Email: darren@darrenchen.info
Website: https://darrenchen.info

SKILLS
• Agile Software Development
• Salesforce Administration
• Microsoft SQL Server (T-SQL)
• Microsoft Azure Administration
• Microsoft Dynamics 365 for Finance And Operations
• Project Management with Microsoft Project, P6 Primavera, Atlassian Kanban Board
• AutoCAD for Civil Engineering
• Cartographic Design Using ArcGIS
• Creating, Editing, and Managing Geodatabases for ArcGIS
• Python Programming for ArcGIS
• Remote Sensing with ENVI

PROFESSIONAL EXPERIENCE
CHC Consulting, Inc.    San Diego, CA    (08/2015 – 3/2020)
Application Support Specialist    (06/2019 – 3/2020)
• Maintained a data dictionary for all enterprise systems (XAF, SalesForce, and Microsoft Dynamics).
• SalesForce Administration: Quality Assurance testing of SalesForce code, bulk data input, resolved issues via configuration or escalation to SalesForce developers, create and edit trackers, SalesForce reports, and SalesForce dashboards, plan and groom sprint backlogs for debugging and changes.
• Microsoft Dynamics 365 Finance And Operations Data Specialist: bulk data load, troubleshoot data integration issues, user permissions management, training development for end-users and administrators.
• P6 Project Management Application: Automation of data entry, and generated reports.
• Microsoft SharePoint Administration: developed intranet site templates and navigation structure, worked in conjunction with software developers to create web parts.
• Applied Agile Software Development principles in software development lifecycle.
Telecommunications Outside Plant Engineer    (08/2015 – 06/2019)
• Draft AutoCAD prints for permit applications, and construction.
• Planned fiber placement design that is most cost-effective and meets local regulations
• Updated OSP Network Designs onto GIS tools for Google Fiber, AT&T, and CenturyLink (Citrix environments like Aramis and NDS).
• Improved product quality and customer approval rate by developing a document control system to track all local permit and regulatory requirements.

Wawanesa    San Diego, CA    (05/2015 – 08/2015)
Customer Service Representative
– Answer and process customer inquiries with documentation, and follow-up to completion.
– Project friendly company image in all customer interactions

American Red Cross    San Diego, CA    (05/2011 – 05/2015)
Military Casework Specialist
Facilitate emergency communications for the United States Armed Forces
– Make emergency travel arrangements for active duty service members worldwide
– Suicide prevention and crisis intervention for the United States Armed Forces
– Disbursed emergency financial assistance for retiree’s of the United States Armed Forces

EDUCATION
San Diego Mesa College    San Diego, CA    (2012 – 2015)
GIS Certificate of Performance
Achievements:
• First Place Award for Analytical Research at the Mesa College Research Symposium 2015.
(Poster Image URL: http://www.sdmesa.edu/academics/schools-departments/mathematics-natural-sciences/mcrc/MCRC2015AnalyticalWinner.jpg )
• Dean’s List for Academic Excellence (GPA: 3.69)
Coursework: Geodatabase Management, Cartography, Remote Sensing, Java, and GIS Automation with Python

University of California Irvine    Irvine, CA     (1999 — 2008)
Bachelor of the Arts, Sociology
Relevant Coursework:
• Programming in C, Statistics, Social Research Methods, Sociology of Mass Media, and Technical Writing

GIS SKILLS
• Agile Software Development
• Salesforce Administration
• Microsoft SQL Server (T-SQL)
• Microsoft Azure Administration
• Microsoft Dynamics 365 for Finance And Operations
• Project Management with Microsoft Project, P6 Primavera, Atlassian Kanban Board
• AutoCAD for Civil Engineering
• Cartographic Design Using ArcGIS
• Creating, Editing, and Managing Geodatabases for ArcGIS
• Python Programming for ArcGIS
• Remote Sensing with ENVI

COMMUNITY SERVICE
San Diego Sheriff’s Department – Search and Rescue Division
Technical Rescue Team Member    (04/2017 — Present)
• Sworn Duty: To search for and deliver emergency first aid to lost or missing persons. Maintain proficiency in the use of rope rescue systems and operate rope rescue systems.
• Recognized by NHTSA and Command Sergeant for Service at Vulcan Mountain Recovery Mission on May 10th, 2018
American Red Cross – San Diego Chapter
Disaster Action Team Leader    (2008 – 2013)
• Duties: Assist First Responders and Disaster Clients with basic amenities: Food, and Shelter